RETURN AND REFUND POLICY

Last updated: August 28, 2026

Yahko Merchandise LLC sells products from multiple categories and fulfillment partners. Return eligibility may depend on the product type, condition, supplier requirements, and any return restrictions disclosed on the product page.

GENERAL RETURN WINDOW

Unless a different return period is stated on the product page, customers must contact us within 30 days of delivery to request a return.

A return must be authorized before the product is mailed. We will provide the correct return instructions and return address after reviewing the request. Products sent without authorization may be delayed, refused, or returned to the sender.

GENERAL RETURN ELIGIBILITY

To qualify for a return, an item generally must be:

• Unused, unworn, unassembled, and in its original condition
• Returned with its original packaging, accessories, manuals, labels, and tags
• Accompanied by an order number or other proof of purchase
• Free from damage, modification, missing parts, odors, stains, or signs of use

Some products may have additional return requirements because of sanitary, safety, supplier, or shipping restrictions.

HUMAN-HAIR PRODUCTS, WIGS, CLOSURES, AND EXTENSIONS

Eligible human-hair products must be returned within 30 days of the original shipment date.

For sanitary and product-quality reasons, the product must remain unused, unworn, unwashed, uncut, uncolored, unbleached, unaltered, and in its original packaging.

Bundle ties and wraps must remain intact. Lace must not be cut, tinted, glued, installed, or otherwise altered. Hair that has been brushed out, combed, treated, installed, exposed to chemicals, smoke, fragrance, or contaminants, or otherwise changed from its original condition cannot be returned.

NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

• Gift cards
• Final-sale or clearance products
• Personalized, customized, or made-to-order products
• Opened cosmetics, beauty products, personal-care products, or other sanitary goods
• Worn or altered human-hair products
• Perishable products
• Hazardous materials, flammable liquids, gases, or products restricted from return shipping
• Products damaged through misuse, improper installation, improper assembly, accidents, neglect, or failure to follow care instructions
• Products specifically identified as non-returnable on their product page

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us within seven days of delivery.

Provide the order number and clear photographs or video showing the product, packaging, shipping label, and reported problem. Keep the product and all original packaging while the claim is reviewed.

After reviewing the evidence and coordinating with the fulfillment partner, we may offer an appropriate remedy, including replacement parts, a replacement product, store credit, or a refund.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless Yahko Merchandise LLC confirms that the product was damaged, defective, or incorrectly shipped.

Original shipping charges, expedited-shipping charges, customs fees, and return-shipping charges are generally non-refundable unless required by law or expressly approved by us.

Use a trackable shipping service and retain the receipt. Yahko Merchandise LLC is not responsible for unauthorized returns or returned packages lost or damaged in transit.

REFUNDS

Returned products are inspected before a refund is approved. We may deny a refund or reduce the refund amount if the product does not satisfy this policy, is returned incomplete, or has lost value because of use, alteration, damage, or missing packaging or accessories.

Approved refunds are issued to the original payment method. After approval, allow approximately 5–10 business days for your bank or financial institution to post the credit.

Refund timing may vary depending on the payment provider.

ORDER CANCELLATIONS AND ADDRESS CHANGES

Contact us as soon as possible if you need to cancel an order or correct an address. We cannot guarantee cancellation or modification after processing or fulfillment has begun.

If an order has already shipped, the applicable return requirements will apply.

EXCHANGES

The availability of exchanges depends on product inventory and the fulfillment partner. Contact us before returning an item. In some cases, the fastest option may be to return an eligible product and place a new order.

YOUR LEGAL RIGHTS

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

CONTACT US

Yahko Merchandise LLC
Email: support@yahko.cc
Phone: 919-559-7469